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BASS and Your Privacy
Acting as a ticketing agent, BASS South Australia collects personal information from individuals
purchasing tickets for the provision of a range of services.
Using and disclosing your personal information
BASS uses your personal information to process your transaction or advise you of a cancellation
or changes to an event. Your contact information may also be provided to promoters of events for
which you purchase tickets or other goods and services if you explicitly opt-in to receiving information.
These promoters may provide you with information about discounts, exclusive offers or event information.
At any time you make a booking, or when you update your account preferences
online, you will
have the opportunity to opt-out of receiving information from BASS and the Adelaide Festival Centre
and/or other applicable arts companies and event promoters.
You can also contact our data department by e-mailing email@example.com.
The database of customers which BASS manages is used for marketing and analytical purposes primarily
by the Adelaide Festival Centre and BASS. Information on customers who have opted in to the listed SA
arts companies below is also shared with those companies for their own engagement with their customer base.
- Adelaide Festival
- Adelaide Symphony Orchestra
- Brink Productions
- State Opera of South Australia
- State Theatre Company of South Australia
- Windmill Theatre
You will find options for opting-in to information from these companies via your account preferences page
online, or by emailing
Customers wishing to purchase tickets without providing personal information can make a transaction
at any of our BASS outlets.
Tickets purchased anonymously are unable to be traced and therefore in the event that tickets
are lost or stolen no refund or replacement tickets can be issued.
BASS business undergoes constant change and development as we introduce new services and features
to our web-site and ticketing outlets. Because of this, from time to time our policies will be
renewed and revised.
Accessing your personal information
You may gain access to your personal information retained by BASS South Australia, provided that
you put your request in writing, accompanied by documentation verifying your identity to our data department.
If some or all of the information is not provided by you