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Privacy Policy

BASS and Your Privacy

Acting as a ticketing agent, BASS South Australia collects personal information from individuals purchasing tickets for the provision of a range of services.

Using and disclosing your personal information

BASS uses your personal information to process your transaction or advise you of a cancellation or changes to an event. Your contact information may also be provided to promoters of events for which you purchase tickets or other goods and services if you explicitly opt-in to receiving information. These promoters may provide you with information about discounts, exclusive offers or event information. At any time you make a booking, or when you update your account preferences online, you will have the opportunity to opt-out of receiving information from BASS and the Adelaide Festival Centre and/or other applicable arts companies and event promoters.

You can also contact our data department by e-mailing

Shared database

The database of customers which BASS manages is used for marketing and analytical purposes primarily by the Adelaide Festival Centre and BASS. Information on customers who have opted in to the listed SA arts companies below is also shared with those companies for their own engagement with their customer base.

  • Adelaide Festival
  • Adelaide Symphony Orchestra
  • Brink Productions
  • State Opera of South Australia
  • State Theatre Company of South Australia
  • Windmill Theatre

You will find options for opting-in to information from these companies via your account preferences page online, or by emailing

Anonymous transactions

Customers wishing to purchase tickets without providing personal information can make a transaction at any of our BASS outlets. Tickets purchased anonymously are unable to be traced and therefore in the event that tickets are lost or stolen no refund or replacement tickets can be issued.

Future changes

BASS business undergoes constant change and development as we introduce new services and features to our web-site and ticketing outlets. Because of this, from time to time our policies will be renewed and revised.

Accessing your personal information

You may gain access to your personal information retained by BASS South Australia, provided that you put your request in writing, accompanied by documentation verifying your identity to our data department.

If some or all of the information is not provided by you

  • BASS may be unable to accept payment by credit card.
  • In the event of a cancelled or postponed show, you may not be advised in advance and you will need to return to BASS, with full proof of purchase, within the refund period in order to receive a refund.
  • Lost and stolen tickets may not be replaced.
  • Please contact us if you would like more information.